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Delivery Policy

Terms and Conditions

 

Return Policy

All authorized returned products may be subject to a re-stocking charge.  Special/Custom orders require a minimum 50% non-refundable charge. All requests for returns and exchanges must be processed within 14 days of original delivery.  Any defective products will be covered by manufacturer’s warranty and repaired as outlined under the manufacturer’s terms and conditions.

All cash or check refunds are processed by the Main Office and may take up to 14 days to receive by mail. If payment is made by check, delivery of the title to the merchandise is subject to collection of the check. If this is a financed purchase, customer acknowledges that it is pursuant and subject to terms and conditions of the buyers Finance Agreement with seller.

Pricing and Specifications

Errors in pricing and/or specifications may occur. We reserve the right to correct any such errors, up to and including cancelling any orders placed at an incorrect price.

Delivery Terms and Instructions

Standard Delivery: Unit is dropped off at the specified location in carton to the garage or first floor. This does not include deliveries where accessing the first floor requires using stairs. Old appliances can be hauled away for an additional charge (see details for Appliance Removal below).  Built-in appliances (including dishwashers and slide-in ranges) are eligible for standard delivery only.

Deluxe Delivery: This is a delivery in which the appliance is uncrated and installed. West Coast Appliance & Furniture requires that any parts used for hooking up washing machines, dryers, fridges/freezers, and ranges be purchased by the customer (if they’re not provided by the manufacturer) to ensure proper installation. Exceptions and exclusions apply for certain product lines and special installation circumstances.

Appliance Removal: This term is used in conjunction with the above terms and implies that the appliance is being removed by West Coast Appliance & Furniture. For standard delivery, West Coast Appliance & Furniture will remove existing appliances for a $15 fee per item if the item is placed in the garage with a clear path for removal. For deluxe delivery, West Coast Appliance & Furniture will haul-away items (excluding built-in items, unless un-installed) on a one-for-one basis and will also haul away cartons and packaging.

Water Lines: Water line installation includes connecting to existing valves and connecting to a refrigerator. West Coast Appliance & Furniture does not directly connect to pre-existing copper lines.  Installation does not include refinishing any surface through which a water line is run. For refrigerators, West Coast Appliance & Furniture connect the water line to the valve if the optional flexible poly water line has been purchased and there is a shut-off valve behind the refrigerator.

Door Removal: As a free service to our customers, West Coast Appliance & Furniture will remove the door of a unit or home in order to get the unit to a specified location.  West Coast Appliance & Furniture reserves the right to request a signed damage waiver (provided by West Coast Appliance & Furniture) before proceeding with delivery if we determine there is a significant risk of damage to your home.

Floor and Threshold Protection:  West Coast Appliance & Furniture will use standard industry equipment in the delivery of your appliances to protect your flooring and thresholds as much as possible.

Weather Exceptions: We reserve the right to deem a delivery unsafe in the event that inclement weather causes an unsafe situation to delivery personnel.
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